At Waternet, nine reports came in until last Friday about the problem, which ultimately seemed to be a technical malfunction in the external print and shipping system. That malfunction has now been resolved. “We can imagine that receiving several the same letters has caused discomfort to the customers who are concerned,” said a spokesperson for the drinking water company. More information for customers who have received multiple accounts will be available online today on the Waternet website.
Waternet and accounts, an unhappy marriage
It is not the first time that Waternet went wrong when it comes to sending bills. In 2020 the company switched to a new billing system, but in the beginning it faltered. In many cases, payments that ran through direct debit could not be processed, so that a large number of Amsterdammers sometimes did not pay for the drinking water that they used.
More than 38,000 households later received one considerable account On the mat for using the drinking water, in most cases it involved amounts of a few hundred euros. The water board tax in recent years also fell on the mat at thousands of Amsterdammers, due to the same problems with the Waternet ICT system. The water board still had to Hundreds of millions impose taxes.