“After theft, criminals sometimes send false messages in which they pretend they have found your cell phone”: what if you are robbed on vacation?

You enjoy a city trip or beach holiday and suddenly your portfolio or mobile has disappeared. What should you do first? How do you arrange new documents? And which scam tricks are currently popular, for example in Spain or Turkey? HLN consumer expert Safia Yachou and David Jordens, spokesperson for the Foreign Affairs Public Service, answer your most frequently asked questions.

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