The online fashion retailer Zalando strokes around 450 jobs in Berlin.
The reason for this is the restructuring of the customer: interior service, as the company announced on request. The ‘Berliner Morgenpost’ had previously reported. About 200 employees: Inside, Zalando wants to stop again in late summer. The dismissed employees could apply for the new jobs.
Customer: Interior service is currently being handled by three internal societies and external service providers: inside. Zalando wants to break up this structure. The three internal services with a total of 450 employees would be dissolved for this. In late summer, a new internal company is to be founded with around 200 jobs, it said.
This will then be primarily concerned with more complex customers: internal inquiries such as fraud cases. The external service providers, on the other hand, further more general inquiries, for example on the shipping status for orders.
“We realized that the current organization of our public: Interior services makes it difficult for us to consistently implement our quality standards,” said Zalando. “We have already started the necessary discussions with the employees and their representations in order to find the best possible agreement together.”
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