The Telecommunications Ombudsman Service received more than 12,000 complaints: “Measures will be taken to remove customer frustrations”

Minister of Consumer Protection Rob Beenders (Vooruit) announces measures “to remove the frustrations among telecom customers”. He does this in response to the annual report of the Telecommunications Ombudsman Service. Last year it received 15,087 written requests for mediation. Despite a decrease of 6.31 percent compared to 2024, the demand for the Ombudsman Service remained high last year.

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