Jolien (32) receives an internet and TV subscription from a deceased man but is not stopped: “About 530 euros, that amount increases every day. Orange now even sends bailiffs”

Last spring, Jolien Van herpe (32) from Oudenaarde lost her husband Jonathan (30). A month and a half ago, she received a letter from a bailiff on behalf of telecom operator Orange: almost 530 euros in invoices were still outstanding in his name. “Despite attempts to stop this, the costs continue to rise,” she told HLN consumer expert Safia Yachou. The Telecom Ombudsman responds: “Every month we receive such a painful complaint.” But what should you do in such a situation?

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