Johan doesn’t know where he stands yet and is spending quite a lot of time on it. Together, contacting customer service and buying new clothes takes them about a day.
Despite everything, they also have a nice holiday and Johan’s son is happily photographed with his new sweater. “This is a Schiphol problem. Nobody can do anything about it.”
The family will fly back on Christmas Day, so whether the suitcases will arrive on time will be a tight question. KLM and Schiphol and other airlines expect to be working on it for a few more days forwarding the suitcases. “I have a feeling that I can pick up the suitcase in lost and found Boxing Day.”
Day and night
A KLM spokesperson said that the airline finds this very annoying for its customers. “We are working day and night to get the luggage back to our passengers as quickly as possible.”
If the details of customers whose suitcases are still at Schiphol are known to KLM, they will be notified by the airline. “Passengers can also find information about their lost luggage via MyTrip or the website and report it. The passenger can indicate where the luggage should be delivered,” the spokesperson said.