HP tried to force it to the service number to queue for at least a quarter. The purpose was to get the customer to give up and seek help from their problem elsewhere. HP tried to encourage its customers to take advantage of its digital support channels in a questionable way; Forcing them to wait for the lines unnecessarily long. According to The Register, who reports the subject, HP adopted a compulsory 15-minute waiting time on Tuesday at least in the UK, Ireland, Germany, France and Italy. However, customers were not told that the queuing time was artificial.
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