Gaël and his friend miss flight to Canada due to a delay NMBS and his 3,000 euros: “In France, consequential damage is reimbursed, why not here?”

What if you are stuck on the train for hours, you miss flight and connection and have lost a lot of money, but the NMBS registers ‘no delay’? It happened to Gaël Casneuf (21) and his friend last week. “According to the system, the train arrived on time, while we missed our flight to Canada,” he tells HLN consumer expert Safia Yachou. Ombudsrail confirms: “The NMBS says it is not responsible for the consequential damage of a train delay. This way travelers remain in the cold.”

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