We found out what kind of customers’ habits and raptures are the most frustrating restaurant workers. It turned out that sexual harassment is quite common. A certain way when ordering a bill makes the waiters quite painful. “Then it’s just a smile.”
Restaurant and bar workers raise clients’ impatience, unreasonable demands, and general inappropriate behavior to be most commonly annoying.
Customers have become more demanding, and some of the restaurant workers who responded to Iltalehti’s survey have noticed. Although the majority of customers are of course, restaurant workers find it appropriate and comfortable, malice and even shouting are familiar to customer service staff.
– Unfortunately, the generalized self -centered thinking is reflected in the behavior of many people, for example towards restaurant staff – especially when people are intoxicated, says a defendant who has worked in the security industry for a long time.
The snap of your fingers
We asked restaurant workers what annoys them in the behavior of our customers and whether they have encountered inappropriate treatment.
Some of the customer service staff who responded to the survey have been able to reduce their use from customers.
– Some people snap their fingers and whistle as a sign that they want service as if I were a dog, says a respondent.
The same defendant has also noticed that sometimes the customer may already be already in a difficult attitude for no clear reason.
“Then you just have to smile and be polite, even though the other has never had any intention to be friendly,” he regrets.
Patience and understanding, restaurant workers call for customers.
– I hope that customers will understand that there are other customers in the restaurant. The weekend may be a queue up to the door and customers wonder that food is not available in five minutes, says a respondent.
Some customers sometimes seem to direct their general annoyance to employees, some of the respondents experience. They have heard criticism of prices, selection and drinking ticket conditions.
For example, if a product is out of stock, the customer service provider can face the customer’s severe disappointment.
-For me, a middle-aged gentleman had a long time to update how we dare to sell such expensive coffee. You just know, the people who work at the checkout will not end the prices, says a respondent.
Sharing a big party bill can sometimes cause headaches, the survey found out. Illustration. Karoliina Vuorenmäki
The tasteless suggestion
Sexual proposal and harassment clearly emerged in the survey. Dropping on the back and back, a female respondent summed up his experiences.
Another respondent tells about a situation where an older male customer messed up his table and asked him to wipe the table with a rag.
– He put himself behind me and commented on my backside as I reached out to the middle of the round table.
– I work as a bartender and serve over 400,000 clients each year. Regardless of the workplace environment, I encounter harassment during each shift, the third respondent says.
For example, he mentions direct sexual suggestions and various tasteless throws, as “Do you go after work” or “do you show a bare surface if I pay.”
According to the same bar worker, sometimes customers’ behavior is like “defiance children” if he refuses to provide clearly drunk alcohol.
– Sometimes I wondered if I was working in a bar or in a kindergarten. Fortunately, the situation is escalated to be violent, but the threat always exists, the respondent continues.
He hopes that customers will remember that there is another knowledgeable person behind the counter.
Adjustment with the invoice
Customers’ expectations sometimes seem unreasonable, some respondents mentions. One respondent says he is nervous when he has not been able to carry a bigger party coffee and whiskey at one time.
Another respondent, on the other hand, says that he has tried to order things that are not on the menu.
– While working at a hamburger restaurant, the customer has tried to order kebab and pizza in the café.
In Finland, distribution of an invoice is common. Each member of the party may want their own bill. Some point out that this can sometimes be difficult from the waitress’s point of view.
For example, one defendant raises a situation where a large party is asking for changes to the starting and dessert orders and orders more wine bottles during the evening. Then the party varies in places, and the waiter already has a full job to keep up where each customer sitting in the original locations is now and what he has ordered throughout the evening.
When the invoice comes, everyone wants to pay separately.
– At the top of everything comes the announcements: “We took wine, put a bottle into four parts,” “I promised to pay for Maija’s offspring,” “I and Kaisa are served early rubber.” It is quite a bit of Savotta to find out who pays and what, the respondent says.
The defendant suggests that the easier and more smoothly way of the restaurant is if one or at most a few pay the entire invoice and the situation will be resolved later, for example, by means of a mobile payment application.