Supermarkets Albert Heijn, Jumbo and Plus are still making mistakes by putting incorrect amounts on receipts.
The Consumers’ Association states, after new research, that for the third year in a row it has been found that a lot has gone wrong with the price that is stated for articles on the shelf and the price that is charged at the checkout. The price of one in six purchased offers turns out to be incorrect at the checkout. In most cases, these errors are to the detriment of the consumer.
The organization raised the subject before and also spoke to the supers about it, but promises of improvement have not helped. The union calls it “unacceptable and definitely unlawful” and says it will hold the supermarkets liable for the wrong prices at the cash registers.
Sandra Molenaar, director of the Consumers’ Association, says in a statement that the union has ordered the supermarkets to stop their unlawful actions and that the problems must be resolved before June 30. If necessary, she says, “we do not shy away from legal proceedings.”
Offers
The Consumers’ Association checked 240 random offers per supermarket chain, spread over eight branches in different cities. At Albert Heijn, 13 percent of the price on the shelves did not match the price on the receipt. At Plus that was 15 percent and at Jumbo 20 percent.
According to the union, things often go wrong with offers from refrigerators and with products that are placed in cardboard racks in the aisles. But mistakes are also made with vegetables and stuff that are on so-called head racks.