The customers were informed by email: ‘We do not think it is responsible to let our delivery guys work with these weather conditions. We hope for your understanding.’ Customers who see their delivery going up in smoke have to plan a new delivery moment themselves. Unlike Albert Heijn, major competitor Jumbo and delivery service Picnic are also on the road.
The supermarket chain’s decision sparked a lot of reactions on social media. Many were furious that their deliveries were canceled at very short notice:
In addition to the furious reactions, there were also some who showed some nuance about the Albert Heijn decision: