A Frequently Asked Questions (FAQ) is essential to a website. It makes it possible to respond to recurring user requests, such as on the operation of a solution or the delivery times of a product. However, it sometimes happens that Internet users do not find the answers to their questions in this section. They are then obliged to send an e-mail to the company for more information, which can take time. There are tools to deal with this problem, such as Hagrid.
A FAQ powered by Internet users
Hagrid differs from other widgets because it allows you to add an FAQ directly fed by Internet users. Concretely, when a visitor goes to a site with Hagrid, he can ask the question of his choice from the form made available. A simple connection is required. The user is then notified when a response is provided.
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For its part, the company can respond to them from a fluid and ergonomic dashboard. In just a few clicks, she has access to the history of the questions she has answered, and those that are still pending. She has the opportunity to provide an answer directly from this space. This makes it easier to communicate with visitors to its website and to promote engagement with them.
At a glance, Internet users have access to all the questions asked and the answers provided from the company’s website.
Hagrid can be integrated with WordPress, Shopify or even Wix in just five minutes. For this, it is not necessary to know how to code. For example, to integrate it into a WordPress site, only two steps are required. You must first copy Hagrid’s code into the WordPress header, and add
It is possible to try Hagrid for free with a 14-day trial. To use the tool for a longer period, it will cost 49 dollars per month. You will then have access to all the features offered.