European authorities give WhatsApp another month to inform users in a simpler way about the general terms and conditions of the app. The European Commission WhatsApp has sent another letter urging the chat service to clarify the rules.
According to the Commission, this mainly concerns how WhatsApp will inform consumers about updates in the future. This should be done in a way that is easy to understand. “People should be able to make a clear assessment of whether they want to continue to use WhatsApp after an update has been implemented,” the Commission writes.
The chat service should also clarify whether people’s data is used to earn money and if so, in what way.
European Commissioner for Justice Didier Reynders says that he expects WhatsApp to fully comply with European rules on consumer protection.
“In a previous response, WhatsApp showed that it provided users with the necessary information about updates. But for users, the information causes confusion,” he says. “WhatsApp now has one month to prove to consumer associations that its working method complies with consumer law.”
It is not yet known what will happen if it turns out that WhatsApp falls short in this regard.