“My luggage and exchange guarantee even disappeared from the booking”: Aurelie (47) suddenly sees the price of a family holiday increase by 229 euros upon payment

It was supposed to be a fun family outing to Tenerife for Aurelie Vande Walle (47) from Langemark with her two sons. But when she pressed the payment button for a package holiday with tour operator Sunweb, things went wrong. “The price suddenly rose by hundreds of euros, while extras such as the exchange guarantee and checked baggage suddenly disappeared,” she tells HLN consumer expert Safia Yachou. Is that just possible? “We do not see any technical problem,” Sunweb responds.

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