Zoom exceeded Wall Street’s expectations with strong quarterly figures and an increased annual forecast. Is this where the next AI story comes?

• Zoom exceeds expectations in terms of sales and profits
• AI features like AI Companion are growing rapidly
• Shares react with a significant price jump after trading

The times when Zoom was seen as a pure Corona profiteer, whose share price collapsed dramatically after the pandemic boom, seem to be finally over. The US company is increasingly becoming a serious player in the field of artificial intelligence. With the latest figures for the first quarter of fiscal year 2027, the company exceeded market expectations and sent a clear signal to Wall Street that the transformation to an AI-powered work platform is bearing tangible fruit.

Strong quarterly figures pulverize analyst expectations

In the first quarter ended April 30, Zoom posted adjusted earnings per share of $1.55, up from $1.43 in the same period last year. The analysts’ consensus had previously only expected $1.42. The tech group also exceeded expectations in terms of sales: Revenues climbed by 5.5 percent year-on-year to $1.24 billion, while the market had assumed $1.22 billion. The main driver of this dynamic was the important enterprise business, whose sales increased by 7.2 percent to $755.7 million and now account for 61 percent of total revenue.

The rapidly increasing acceptance of the new AI functions is proving to be a fundamental growth driver. CEO Eric Yuan emphasized that customers are increasingly using Zoom as an “AI-first” system for modern work environments. This trend is particularly clear in the paid service “AI Companion”, whose monthly active user number (MAU) has jumped by 184 percent compared to the previous year. In addition, the AI-powered note-taking program “My Notes” reached 1.5 million licensed users within just four months of launch.

Zoom wants to continue to operate strongly in this area in the future: “Thanks to our strong profitability, our solid cash flow and increased authorization to buy back shares, we continue to focus on converting AI innovations into sustainable growth, measurable customer benefit and long-term shareholder returns,” the CEO continued.

Zoom share price jumps after raised annual forecast

The positive operational developments prompted company management to increase the forecast for the entire 2027 fiscal year. Zoom now expects adjusted annual earnings per share between $5.96 and $6.00, above the previous market expectation of $5.88. Annual sales are expected to be between $5.08 billion and $5.09 billion, which would also exceed Wall Street’s estimate of $5.07 billion. For the upcoming second quarter, the company expects adjusted earnings of $1.45 to $1.47 per share on sales of between $1.265 billion and $1.27 billion, which is largely in line with market expectations.

Investors reacted enthusiastically to the numbers: On the NASDAQ, Zoom shares temporarily shot up 9.19 percent to $105.64, after falling 2.7 percent to $96.75 in regular trading on Thursday. The share certificate is thus continuing the recovery path it has been on since the beginning of 2026, which has already brought the title an increase of 12 percent over the course of the year so far. However, the company remained a long way from the highs during the corona pandemic, when Zoom shares climbed to $568.34.

Claudia Stephan, Benedict Kurschat, editorial team finanzen.net



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