Significantly more complaints about Orange. Hairdresser Kristof (52) also had problems: "I was without a phone for three weeks"

Invoice errors, subscriptions that are difficult to cancel or internet that goes out for hours or days: dissatisfaction with telecom operators remains high. This is evident from the new annual report of the Telecommunications Ombudsman Service, which HLN consumer expert Safia Yachou was able to view for the first time. Last year the service received 15,087 files. There were many more complaints about Orange in particular: the number of complaints increased by almost 33%. “Calls were sometimes simply interrupted and I had to wait up to an hour and a half to reach someone,” says former Orange customer Kristof De Bakker. Orange also responds here.

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