“I had to take off my rings. They even took my necklace with the ashes of my deceased husband.” After a phone call from a ‘police officer’, Yvette (70) from Tongeren, Limburg, suddenly ended up in a nightmare from which she has still not woken up. How Yvette lost the money from a sold mobile home, thousands of euros in transfers and a cream box full of gold and jewelry due to helpdesk fraud. “’You don’t call the kids! You let us do our job,’ he repeated.” Can Yvette’s theft insurance save the day or not? Barbara Van Speybroeck from Assuralia explains.
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