Healthcare organization Hasman Helpende Hand from Tilburg is not allowed to accept new clients for the next three months. This was decided by the Healthcare and Youth Inspectorate (IGJ). They have been seeing serious shortcomings in the home care provided by the company for a long time. The organization has been under increased supervision since April and received a so-called ‘instruction’ on Wednesday. Earlier this year, three Brabant healthcare providers received ‘instructions’ from the IGJ.
Previous inspection visits to Hasman Helpende Hand already showed major problems and, according to the IGJ, interim checks show that insufficient improvements have been made. The inspectorate has major concerns about the quality and safety of care and little confidence that the organization can improve independently. According to the inspection, Hasman’s leadership shows no sense of urgency.
Hasman offers home care, guidance, day care and domestic help. The family business has two owners and two employees: a daughter and a self-employed district nurse. Together they care for two clients through a personal budget (pgb). One client also receives daytime activities. The daughter works seven days a week. One of the owners also provides domestic help.
Scathing criticism
The inspection is critical because Hasman does not have a supervisory board and, despite a Wtza admission permit, does not meet the legal requirements for quality, safety and good governance. According to the inspection, the care and guidance do not meet the needs of the clients. Care plans are insufficient or missing, reports are limited to tasks completed and there is little to no information about clients’ health or behavior. There are also no agreements about medication intake.
In addition, there is no training plan for staff, there is hardly any cooperation with other healthcare providers and one employee started without a certificate of conduct (VOG). Important documents are missing, putting clients at great risk. The organization also has no policy on quality, safety, medication or involuntary care. And there is no participation for clients. The inspectorate calls the company vulnerable because it is too dependent on others.
With the so-called designation, the inspectorate obliges Hasman to improve care. The company must meet the set standards by February 4, 2026. If this does not happen, the inspectorate can take further measures such as withdrawing the permit.
Hasman Helping Hand was asked for a response, but they were unable to provide one on Wednesday.
Other problem cases
Two administrators of the healthcare institution Het Adriano Huis in Bergen op Zoom were forced to resign in May by the Healthcare and Youth Inspectorate. The inspection decided on this designation because clients had not been treated properly for a long time.
Home care company Goed en Welzorg from Eindhoven was not allowed to accept new clients in July. According to the IGJ, this instruction was necessary because their safety was at stake.
According to the inspection in August, Pera Zorg from Eindhoven showed major shortcomings. The IGJ prohibited them from taking on new clients for five months.