Very frustrating, say 130 catering owners who participated in a study by printing deal. A small group (2%) pays for the damage, which sometimes rises up to € 1000 per month.
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For 6 percent of entrepreneurs, theft is a daily problem by guests. It is striking that medium -sized things (250 to 1000 guests) are mainly the victims. With them, things disappear more often than with small (1 to 15 guests) or large (more than 1000 guests) of catering establishments.
Most included accessories
Often it concerns small accessories such as candle holders, napkins and ashtrays (27%) and advertising material such as menus, posters and flags (27%). Glasses and crockery follow in third place with 24%, while decoration such as bar mats, tablecloths and pillows with 21% occupy fourth place. Cutlery closes the top 5 with 16%.
Striking items
The most striking or most valuable item stolen came to the demand for the most striking or most valuable answers. Such as a bicycle, a table tap worth € 400, a SUP, a beamer, a mirror that the owners were really convinced that it had come up super well. Patio furniture, an armchair, a catering table and an e-bike and bicycles are also called. Perhaps many guests are at home without, because rolls of toilet paper also often go in the bag.
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Remembrance or drunk
When asked why guests bring things, 44 percent of the hospitality entrepreneurs think that it is just a ‘nice’ reminder. Others suspect that it mainly has to do with consuming alcohol. After a few beers, a broken glass suddenly seems like a nice souvenir.
Injury
The costs almost always end up on the entrepreneur’s sign. For most it is not so bad: 81 percent see a monthly for less than € 50 disappear. At 17 percent, it taps up to € 200 and a small group (2%) rises for damage up to € 1000 per month.
Guilt
Sometimes they are lucky: one in five ‘souvenirs’ returns from guilt, say the entrepreneurs interviewed. At 14 percent the things only return after the owner himself goes after it. But in most cases (68%) the stolen items disappear forever. It feels like abuse for entrepreneurs, they say. A fifth ‘becomes unhappy’, but accepts it as a risk of the profession.
Take
To prevent theft, hospitality owners take various measures. A third makes the staff extra alert and a quarter has installed camera surveillance. Yet 42 percent indicate that there is no action at all. “It is part of it,” they say.
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What do they do hospitality owners if something is taken away? The most common reaction is to address the person when they see it happen. In place two: let it go, because they think it is ‘not worth the effort’. In a shared third place are the engaging of the police and adjusting measures.