Hairdresser Anni Kosunen hopes that hairdressers will not follow the wishes of the customers. Often hair needs anything other than asking for a customer.
When a customer sits on a hairdressing bench, the hairdresser often asks a familiar question: How much is cut?
About this question hairdresser Anni Kosunen Would like to get rid of – almost everyone when they answer that as little as possible. However, this is usually not the best solution for hair.
That is why Kosunen hopes that the hair industry will talk more about whether the hairdresser has the right to tell the customer what he really needs. Although it is a service profession, the customer’s wishes should not always be conveyed as such.
– We have that knowledge and professionalism, and if we only follow the customer’s wishes, we may finally do him a disservice.
Because of this, Kosunen has taken the habit of expressing his own honest opinion to customers. He doesn’t ask at the beginning how much hair is cut, but rather what the customer has in his / her mind.
– The customer does not need to understand or know how many centimeters of hair you need to cut.
What if the bad ones in poor condition are not cut?
The topic sparked a lively debate on social media when Kosunen posted a video in Tiktok in his hair coach account. Many commented that hairdressers cut “secretly” hair too much.
According to Kosunen, this cannot be done. He always shows the customer in advance how much hair is shortened. If the customer hopes that the hair is not shortened or at all, the wish must be followed.
– But then the job of a professional is to tell the customer what the consequences are.
Kosunen often uses a pantyhose comparison: if a torn or sock is raised, it will not stop until it is stopped. Otherwise, the hole will continue to grow. The same goes for the hair.
– If the double branches are not cut off the top, the branches may appear in the same hair. In the end, the tops look gauze and thin.
Anni Kosunen works as a hairdresser in Lappeenranta. Beauty Salon Illusia
Honest opinion may not always be pleasant to hear, Kosunen thinks. Still, he believes that an open discussion will help the customer to understand why a solution can serve the hair better.
– All customers who initially doubted whether the hair could become good, when cutting more or differently than they had thought, have eventually been happy. They have said that the hair works much better in the long run.
A more visible result of surgery than dyeing
Kosunen talks about haircut with passion. The training, who went on about ten years ago, opened his eyes to how important the surgery really is. It is also important how hair is cut and not just how much.
“Good haircut can achieve much more than it is if you just dye your hair,” she says.
In his opinion, training along his career would be important to all hairdressers, and he talks directly.
-We go to basic training that begins as a rule when a person is about 16 years old. After that, no one will ever require the hairdresser to re -educate. In principle, you get a driving license at the age of 18 to drive until retirement, says Kosunen.
“The skills simply cannot be so good after three years of basic training that they can do the rest of their lives,” he continues.
Continuous learning is also ultimately visible to the customer: the more secure the hairdresser is his skills, the better he can justify his solutions – and fulfill the customer’s wishes.