Monique Ketelaars is seriously concerned about the circumstances in which her parents live in the care department of De Leyhoeve’s residential landscape in Tilburg. She is regularly told that there is no one who can put her parents in bed or that her mother pees in her pants, because the care staff lets her wait too long. A report from the Healthcare and Youth Inspectorate also shows that everything is wrong at the Leyhoeve.
“As a daughter I am desperate,” says Monique Ketelaars from Tilburg. She took care of her parents for more than five years before both moving in in December in the care department of De Leyhoeve’s residential landscape. She hoped to be able to relax a little more by transferring part of the care to the Leyhoeve, but that is not the case. “My parents are both very dependent on help,” says Ketelaars. “And exactly there it goes wrong at the Leyhoeve.”
An inspection visit in August 2024 shows that quite a few things go wrong at the Leyhoeve. States in the report That the location in Tilburg (largely) does not meet seven of the fifteen cases that have been checked.
Part of the ‘shortcomings’ seems to be because the care provider is making too many changes in the company at the same time. As a result, there is a lot of uncertainty and ‘need for focus and leadership’.
Healthcare providers say ‘that their commitment and expertise is insufficiently tailored to the care needs of the clients present’, which means that they are sometimes forced to engage the GP station, for example. Also in minutes of team meetings ‘that sometimes only five of the seven days are only students working in the weekly schedule’ at the Leyhoeve. This confirms a healthcare provider in the report.
“If my mother has to go to the toilet it can take 45 minutes before she can be helped.”
According to Ketelaars, there is regularly too few staff working at the Leyhoeve. “Between half past three and half past five there are two people on fifty residents.” The result is that her parents have to wait a long time for help or support. “My mother sometimes has to wait 45 minutes before she can go to the toilet. She can’t stop it for that long and pees in her pants with her full mind. That is degrading,” says Ketelaars.
Monique Ketelaars is not the only worried family member. There are more, including Antoine Verhoeven. He too was worried about his father when he lived at the Leyhoeve. “My father lived there for about two years before he died. When they let all their self -employed people go in April 2024, partly due to a reorganization, he collapsed,” he explains.
According to him, new healthcare staff could hardly find De Leyhoeve. The staff shortage only increased and the pressure on the staff still present.
Both Monique and Antoine made a report to the management several times, but every time they come home from a cold fair. “They indicate that they are aware of the situation and be busy with it, but nothing changes,” according to Ketelaars.
“We don’t have anyone who can put your parents in bed.”
Last Thursday, Monique was called at half past ten in the evening by the healthcare staff with the message that they did not know what time they could put her parents in bed, “because we have no one who can do it. “Then I jump into the car to put my parents in bed themselves,” she says.
A task for which she is actually not responsible at all. Ketelaars indicates that it can very well understand that it can happen that, for example, sick personnel, her parents cannot be put to bed on time. But according to her, it happens structurally at the Leyhoeve.
Omroep Brabant contacted De Leyhoeve Waandenschap. There was no one available on Monday who could talk to Omroep Brabant.