The Berlin start-up parloa secured $ 120 million (106 million euros) in a third large financing round and is thus rated more than one billion dollars. The specialist for AI mission in customers: interior talks, which has now reached the coveted status as “Unicorn” this year, was founded in 2018 by Malte Kosub and Stefan Ostwald.
AI robots act like a person
Parloa is particularly known for his voice offer, which calls and answers internal inquiries in natural language. The AI agents act like human interlocutors: inside, recognize context and emotions and offer a natural interaction. According to Parloa, AI agents can autonomously take over tasks such as changes in addresses, shipment tracking or the recording of bank details without having to intervene.
At the beginning of 2024, Parloa had already received 62 million euros in the inside to expand to the United States. The Berlin company is now one of the fastest growing AI start-ups in Europe. The reference customers include companies and organizations such as Decathlon, Rossmann, the German Red Cross and the insurer Barmenia Gothaer.
Prominent investor: inside
The latest finance round is listed by the risk capital providers Durable Capital Partners, Altimeter Capital and General Catalyst. In addition, EQT Ventures, RPT Capital, Senovo and Mosaic Ventures are also participating. The football stars Mario Götze and Bastian Schweinsteiger had previously invested in the Berlin start-up.
AI change the way companies communicate with their customers, said Apoorv Agrawal, partner at Altimeter Capital. “Parloa is at the top of this change.” His company increases his commitment to Parloa to support companies in offering faster, more intelligent and more human -like interactions on a scalable scale.
If a company has 30 million customers, there will also be 30 million personal AI agents, said Parloa CEO Kosub. “Every customer gets a tailor -made, immediately available help – in natural language, with memory for previous concerns and the ability to have real conversations.” Parloa proves that top technology not only has to come from the California Silicon Valley.
The Berlin start-up currently employs around 250 people in Berlin, Munich and New York.