• 1. What is Prime Netflix Campaign?
  • Türk Telekom Prime Netflix tariffs with new activation, number transport and tariff change in addition to the tariffs of customers in addition to 6 months of Netflix content. Campaign Gift offers customers the opportunity to pay both Türk Telekom Mobile Tariff Fees and Netflix package service fees via a single invoice.

  • 2. How can I register for the campaign?
  • Türk Telekom Prime Netflix tariffs can sign up with new activation, number transport or tariff change. You can start using Netflix content by selecting the one that suits you from the Prime Netflix tariffs offered with different Netflix packages. You can find the tariff details below. If you are an existing Türk Telekom postpaid customer, you can switch to the tariff via Türk Telekom application or you can send your request to change the tariff through our call center 444 1 375.

  • 3. How can I activate my Netflix account?
  • Within the scope of your tariff, you can activate your account by connecting to the Netflix account creation page via the link found in SMS sent to your mobile phone and entering an e-mail and password. If you have an existing Netflix account, you can register with your current account or create a new account.

    If you do not reach the link that comes with SMS, you can reach the “Netflix Activation Link” field.

  • 4. Netflix I couldn’t find my activation link or the duration has expired, what can I do?
  • You can click on the link to activate. After logging in to your Türk Telekom online transactions account via the link, you can access the Netflix Account Creation page with the “Send Activation Link” button under the “Netflix transactions” tab.

    If you do not reach the link, you can follow the specified steps. You can access the Netflix account creation page by clicking the “Send Activation Link” button on the “Netflix transactions” tab under the “Tariff and Packages” menu through Türk Telekom Online Transactions or Türk Telekom application.

    At the same time, I forgot my password through our call center 444 1 375. You can request an account recovery link. You can renew your password from the account recovery page by SMS to be sent to you. .

  • 5. I forgot my Netflix password, how can I log in?
  • If you forget your password, you can click on the link. After logging in to your Türk Telekom account via the link, you can access the Netflix account recovery page with the “I forgot my password” button under the “Netflix transactions” tab.

    If you do not reach the link, you can follow the specified steps. You can access the Netflix account recovery page by clicking the “My Password” button on the “Netflix transactions” tab under the “Tariff and Packages” menu under Türk Telekom Online Transactions or Türk Telekom application.

    At the same time, I forgot my password through our call center 444 1 375. You can request an account recovery link. You can renew your password from the account recovery page by SMS to be sent to you.

  • 6. What are Netflix package contents?
  • Within the scope of Netflix Basic Package, all current Netflix content can be viewed from the same network as a 720p (HD) resolution from the TV, computer, mobile phone and tablet.

    Within the scope of Netflix standard package, all current Netflix content can be monitored from the same network at the same network as a 1080p (full HD) resolution from TV, computer, mobile phone and tablet.

    Within the scope of Netflix Special Package, all current Netflix content can be monitored with 4K (Ultra HD) +HDR resolution from the same network from the same network from the same network.

  • 7. Can I benefit from the campaign with my current Netflix account?
  • Yes, if you have the current Netflix subscription, you need to log in with your e-mail address in your current Netflix subscription when making activation with the link transmitted to you within the scope of the campaign. If you activate with your current account, your current payment preference method will change to your Türk Telekom invoice. After 6 months of gift use, payments will be reflected in your Türk Telekom invoice and collected.

  • 8.
  • Please contact Netflix Customer Service to help you connect the Netflix account towards your package and report the e-mail address associated with the Netflix account which is accidentally connected.

  • 9. Can I continue to use the features of Netflix special package?
  • No, the features of the Netflix package offered within the scope of your tariff come into play.

  • 10. How can I view my Netflix package defined on my tariff?
  • You can view the tariff and package information field through Türk Telekom online transactions or Türk Telekom application.

    If you want to examine the details of your Netflix membership, please visit the ‘Account’ page on Netflix website.

  • 11. When Netflix Türkiye makes a price change, does the amount I pay within the scope of the campaign change?
  • Within the scope of the campaign, the fee for the tariff fee and Netflix package will not change within the 12 -month commitment period. The fee to be paid at the end of the first 6 months is the same as the Netflix fee on the date you arrive, and is not affected by the fee changes.

  • 12. How can I change Netflix Plan?
  • Only Netflix package change without changing your tariff is made on the Netflix page. You can select one of the current plans by going to Netflix.com/account page.

  • There cannot be switch from the package to a lower package.
  • Package change is immediately valid.
  • If you are in the first 6 months gift period in your tariff, Netflix Package Change will resume the Netflix time given. For example, if you have made a package change in the 4th month of your tariff, the new Netflix package will continue as a gift for the remaining 2 months. After 2 months, the fee of the new Netflix package is reflected in your invoice.
  • If you are in a paid period, the difference between package fees (based on the retail fee of Netflix membership) is reflected in your next invoice.
  • In order to make a plan change again, 12 hours have passed since your previous plan change.
  • 13. How can I pay after the gift subscription time is over?
  • After the gift subscription period is over, you do not need to take additional transactions for payment. After the 6 -month gift subscription period is over, Netflix package fee will be reflected in your Türk Telekom Mobile Invoice with your tariff fee.

  • 14. What is the commitment time of the campaign?
  • The commitment time of the tariff is 12 months.

  • 15. How will Netflix charge at the end of the commitment?
  • If you switch to a different Prime Netflix tariff at the end of the commitment period of your tariff, the Netflix fee will continue to be reflected in your invoice monthly on the current Netflix Türkiye prices.

    If the Prime Netflix tariff is not continuing at the end of the contract period, you will continue to monitor uninterruptedly if there is a registered payment method (such as a credit card) and collected through your registered payment method instead of your Türk Telekom invoice. If there is a registered payment method to your Netflix account, the account is suspended. To continue watching, you need to add a new payment method to your Netflix account.

  • 16. If I change the tariff, will my netflix package be canceled?
  • If you switch from Prime Netflix tariffs to other tariffs, your Netflix campaign will be canceled. If you have a registered payment method (such as a credit card) in your Netflix account, you will continue to monitor uninterruptedly and collection is collected through your registered payment method instead of your Türk Telekom invoice. If there is no registered payment method to your Netflix account, the account will be suspended. To continue watching, you need to add a new payment method to your Netflix account.

    If another Prime Netflix tariff is switched to, the current Netflix package will be replaced with the Netflix package found in the new tariff. If you are in the first 6 months gift period in your tariff, Netflix Package Change will resume the Netflix time given. If you are in a paid period, the difference between package fees (based on the retail fee of Netflix membership) is reflected in your next invoice.

  • 17. If I cancel my tariff, what happens to my netflix package?
  • If you have a registered payment method (such as a credit card) in your Netflix account, you will continue to monitor uninterruptedly and collection is collected through your registered payment method instead of your Türk Telekom invoice.

    If there is no registered payment method to your Netflix account, the account will be suspended. To continue watching, you need to add a new payment method to your Netflix account.

  • 18. What happens to my Netflix account if I don’t pay my invoice?
  • If you do not pay your Türk Telekom invoice, your Netflix account will be suspended until your invoice payment and access to content cannot be provided.

  • 19. When I connect my account to this package, what happens to Netflix gift card or promotional balance?
  • After connecting your account to this package, your gift balance is kept in your Netflix account so that you can use it in the future. If you decide to cancel your package, we will continue to collect your gift card or promotional balance.

  • 20. Why is there still collection for Netflix package through my old payment method?
  • If you use Netflix as part of a package subscription, you must connect your current Netflix membership to this package subscription to avoid being invoiced over your previous payment method.

  • If you haven’t connected your account, “How can I activate my Netflix account?” You can follow the steps under the title.
  • If you have connected your account to a different e-mail address, “I unintentionally connected my package to the wrong Netflix account, how can I fix it?” You can follow the steps under the title.
  • 21. Can I make a subscription transfer or number change?
  • In Prime Netflix tariffs, subscription transfer or number change procedures cannot be performed. Netflix will be able to perform these operations after switching to specified tariffs.

  • 22. Can I cancel my Netflix package?
  • Netflix package can be canceled via Türk Telekom Customer Service or Türk Telekom application. In case of cancellation of Netflix package while the tariff use is continued, the campaign discount on Türk Telekom Mobile Tariff will automatically cancel. Other benefits in the tariff continue in the same way.

  • 23. Can I continue to share my Netflix account?
  • Please for information about sharing your Netflix account Netflix Help Center Visit.




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