Customers have been announced about the service break in many ways.
Aktia has a long output that affects several services for days. Tiina Somerpuro
Aktia Bank will have a over four-day service break at several services at Easter. IT Oskari Kurki says he understands that from the customer’s point of view, the break feels long.
Maintenance work has been scheduled for the Easter holidays so that the interruption of banking services will cause as little harm to customers. Typically, weekdays are more lively in banking.
The break begins on Thursday 17.4. at 8 pm and ends on Tuesday 22.4. at 6 o’clock. Due to Easter, both Friday and Monday are public holidays.
A four -day service break is not quite unheard of the banking industry, but yes, such situations are very rare. Even a career of less than 30 years is an exceptional situation.
– There are technical reasons why the break cannot be treated any faster. We have an accurate work plan for the interruption of how time is intended to be used, Kurki says.
More specifically, Kurki cannot comment on what to do during the break. The aim is to ensure the reliability of services in the future and to develop digital services. However, the update is not related to cyber security or recent security attacks on recent banks.
– In banking, everything is based on a good level of reliability of services. This is being developed here.
Kurki himself is working during the holiday due to a service break, as well as a significant number of experts. Work is done alternately with people involved.
– We strive to prepare for all possible emergencies. Some are just back and backup.
Aktia’s Communications Director Mia Smeds says that information began three weeks before the disruption.
A letter has been sent to customers. In addition, the interruption has been reminded of customers in Aktia’s online banking and all services. Information can also be found on some updates and on the company’s website. Customers were still sent a text message reminder.
Effects of break on consumer customer services
Aktia’s cards: Cash withdrawals and purchases in stores work with Aktia’s Credit cards normally during the break. Disabilities may occur. Aktia’s Credit and Debit cards cannot pay online purchases.
Finnair cards: Finnair Visa Credit and Finnair Visa Credit Light work normally both in stores and online shopping.
Electronic Services: Online Banking, Mobile Bank, Aktia Wallet and Aktia ID recognition application are not used during the break.
Identification in authorities’ services (eg Kela, self -government, tax administration) and other services requiring strong authentication do not work with AKTA ID or bank IDs and SMS confirmation.
If the AKTIA Debit card is connected to a third party service (eg MobilePay), the service may have interference.
Incoming SEPA quick transfers will not log in to accounts.
Effects of the break on corporate clients
Aktia Corporate Network Bank, Aktia ID recognition application, Aktia Wallet, Web Services Channel (including link to financial management programs such as Procountor and Fennoa) and connection via PSD2 interface
Incoming and outgoing Sepa account transfers and incoming Sepa-quick transfers and foreign charges
Aktia’s online payments
Materials to be picked up and transmitted as a material transfer
Deposit Deposit Deposit Deposit with Otto ATMs
Self -Service Forms that require strong authentication
Identification for authorities’ services (such as Kela, Tax Administration) and other services requiring strong authentication with AKTA ID or bank IDs.
Corporate services that operate limitedly or where there may be disruptions
Purchases and cash withdrawals with the Aktia Business Debit card work mainly normally, but may have interference.
If the Business Debit card is connected to a third party service (such as MobilePay), the service may have interference.
The card cannot pay online purchases during the break.