Artificial intelligence (AI) could contribute up to US $ 13,000 million to the global economy by 2030, According to estimates published by the Mundia Bankl. Its impact on the public sector is already undeniable: more than 50 governments in the world are developing specific strategies for its implementation.
At the regional level, in Latin America and the Caribbean, AI could contribute to 5.4% of GDP for the same year, according to the United Nations Development Program (UNDP). Even ECLAC points out that AI can cause development models in Latin America to be more productive, inclusive and sustainable. In this context, there are several trends in the public sector that are positioned to improve the quality of life of citizens, so we want to tell them which are the main ones based on our experience.
Five trends in AI for the public sector. From our vision in Outsourcing of Innovation, where knowledge and people make a difference, I share the most important trends today and that will continue to expand for the coming years:
1. Intelligent virtual assistance for citizen care. Traditional chatbots have evolved into intelligent virtual assistants capable of managing consultations and procedures in various government areas such as taxation, health, education and security.
Thanks to natural language processing (PLN), these systems better understand citizen applications and provide more precise answers. Various projects have shown that It is possible to reduce the information search time up to 60% and decrease repetitive consultations by 50%, optimizing citizen service management.
In addition, its 24/7 availability reduces the load in traditional attention channels and improves the user experience by expediting the resolution of doubts and procedures.
2. Intelligent automation of public processes and services. The implementation of AI in government services is optimizing administrative efficiency by automating repetitive tasks and reducing bureaucracy. By eliminating inefficient manual processes, governments can reallocate resources to tasks of greater strategic value and improve the quality of the service.
For example, we have registered cases where Intelligent automation has allowed to reduce by 85% software testing times in the public sector, achieving a 99% detection of errors when automation is combined with the supervision of human experts.
3. Real -time data monitoring and safety. IA systems are revolutionizing cybersecurity in the public sector through continuous monitoring of government databases. Thanks to adaptive learning, these systems can detect threats and neutralize them in real time, strengthening the protection of sensitive information.
In addition, the integration of predictive models allows anticipating vulnerabilities and cyber risks, minimizing the impact of possible attacks. This technology has shown to reduce the amount of vulnerabilities detected in production by up to 92%, ensuring more robust and reliable systems.
4. Quality control and automated testing in government systems. The quality of the software used in the public sector is crucial to guarantee operational continuity and data safety. The automation of tests with AI allows to reduce the development and maintenance time of systems, ensuring its proper functioning at all levels (unitary, integration, system and acceptance).
In our experience, we have seen that Certain QA Automation processes have managed to reduce testing times in the public sector by 85% and improve error detection by 99%.
5. Security and agility in software development for the public sector. For governments, guaranteeing the security and reliability of digital systems is key. Thanks to advanced methodologies, an 87% acceleration has been achieved in the launch of new functionalities and normative adaptations, ensuring that digital public services evolve at the speed required by citizens.
Besides, Cybersecurity automation has reduced recovery time to incidents (MTTR) by 75%which allows to respond more efficiently to any security problem.
In sum, artificial intelligence is revolutionizing the public sector, offering innovative solutions to improve the efficiency, security and quality of life of citizens. As more governments adopt AI strategies, the transformation potential continues to grow, positioning technology as a fundamental pillar for the modernization of the State.
*Graymar Jiménez It is public sector director in Epidata
By Graymar Jiménez
