Yolanthe Cabau does not understand that Amber Kortzorg blurs the faces of rogue gold appraisers in her program Kassa. “Isn’t it better if all viewers know?”
Gold valuations from the well-known Gold Exchange Office chain are often extremely unreliable, according to research by the consumer program Checkoutwhich visited several branches with a hidden camera. The company does not appraise on the basis of the actual value of the gold, but on the basis of the type of customer, according to the opinion.
94 percent profit
Amber Kortzorg, the presenter of Kassa, was present last night RTL Tonightwhere she took several examples with her. “It looks very much like they are consciously and systematically abusing the customer’s ignorance. If you come in as a naive older lady, you will get a much lower price.”
Employees must always indicate how the customer contact has been, according to Amber. One of the forms reads: “The lady had no idea what she had with her. We checked everything and made an offer of 240. With some playing around I brought that up to 250 to give her an even better feeling.”
The real value? 4,225.91 euros. In other words: 94 percent profit.
Yolanthe critical
Host Renze Klamer thinks it’s rude. “You notice that everyone’s blood starts to boil.”
Gijs Rademaker: “It’s just theft. Pure theft.”
Amber also shows hidden camera images of an employee of the Gold Exchange Office who ‘expertly’ values a gold chain worth 1,300 euros at 326.80 euros.
Then studio guest Yolanthe Cabau also gets involved: “Why are we blurring this gentleman? Isn’t it better that all viewers know?”
‘It’s pathetic!’
Renze thinks that Yolanthe has a spicy attitude. “Yes, I notice you came from America. Straight to the bus!”
Yolanthe: “Yes, it’s sad for all those people, isn’t it?”
Renze: “Yes, that is true.”
Amber: “You are of course dealing with the journalistic codes and it is not so much about whether this gentleman is at fault, but about whether we demonstrate that it happens systemically. Ultimately, it is up to a judge to assess whether this is misleading the consumer or is fraud, but we consider this so serious that we want to point this out.”
Renze concludes: “It’s just mafia, right?”