The messaging app WhatsApp experienced a crash that left 73% of users incommunicado for two hours in sending messages, while 23% had problems with the application and 4% could not even use it correctly whatsapp web, the application’s computer service. The page downdetector, which monitors in real time the incidents that are registered on the main social networks, recorded in a graph the error reports made by the users of the application, who quickly ran to Twitter to find out and comment on what was happening. Although the causes of the blackout are still unknown, according to technology specialists, the drop in service may be due mainly to two causes: network overload or a routing problem in the gateway protocol, the device that allows connections to be made between networks.
In the first case it is a problem of server saturation, which is responsible for storing the messages sent by users to store them and then distribute them so that they reach their destination. When these servers become overloaded with information, they can collapse, generating a saturation that prevents messages from ending up where they were sent. This is not frequent, and usually happens for reasons unrelated to the programming of the application.
The second cause can occur for technical reasons related to a possible failure in the internal configuration of the servers. In fact, this was the reason that the 8-hour blackout that occurred last year, also in October, when mark zuckerbergowner of the application, came to apologize to users while the actions of WhatsApp They fell 5% on WallStreet, something that caused the businessman a loss of more than 5,000 million dollars.
But WhatsApp “blackouts” they are not something of this year or of the previous one. In fact, until now, the biggest drop in WhatsApp occurred in 2019, between March 13 and 14 and lasted 14 hours. Although at first it was believed that it was due to a cyberattack perpetrated by hackers, the company reported that it was “a technical failure in the configuration of the servers”, something that could also explain this new application crash. .
“We are aware that some people have problems sending messages and we are working to restore WhatsApp for everyone as quickly as possible,” he told the international media. AFP a company representative shortly after the service began to fail. However, the company has not yet reported what caused the problem.
WhatsApp currently has more than 2,000 million users worldwide.
by RN
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