“We charge 4 euros for a package, 30 euros for a large package”: will we always pay to return a package?

Black Friday and Sinterklaas are high days for the online baby and children’s store of Sophie Claes (42) from Brecht. But unlike many other online stores, she is hardly bothered by customers returning their orders. Her formula for success? She charges the customer money for each returned package. Will we soon be paying extra everywhere to return a parcel? HLN consumer expert Safia Yachou looked into it.

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