Hundreds of people in the municipality of Tynaarlo receive a personal civil servant. The test starts on Monday and has to show whether people need a fixed point of contact within a municipality.
The participants will then receive one civil servant who helps find an answer to a question. A fixed point of contact can help, the municipality thinks. This must prevent people from getting stuck in a municipal organization. It can also offer a solution to people who are less skilled digitally, since many things can be arranged online nowadays.
“From my own experience I know that it is sometimes very difficult to get in touch with authorities such as the government,” says Peter Koekoek, director of the municipality of Tynaarlo. “I therefore want our residents to be able to get in touch with the municipality easily and not get lost in our organization and rules, as is sometimes experienced.” Koekoek thinks that residents can be helped better with a personal official.
A total of five hundred addresses in Tynaarlo participate in the test. The residents of those addresses are linked to municipal staff. In addition to their normal work, they are also a personal official. “Can’t a resident find the information on the website? He or she doesn’t know where to be? Don’t he get out of it through the general number? Then the personal civil servant helps,” the municipality said.
The test lasts until August next year. If the municipality is satisfied, all residents may receive a fixed point of contact.