More and more residents of our province are being scammed by telephone when purchasing a home battery, the Central Netherlands Police in Bureau NH warns. Criminals lure victims with supposedly lucrative government deals. In reality, the victims unknowingly sign a contract for thousands of euros. “This is so sneaky,” says a victim in the program.
The home battery is gaining popularity: the device stores solar energy so that it can be used later. But where consumers think they are making a smart investment, fraudsters lurk. They call people with great stories about subsidies, quick payback times and temporary government deals. In reality, victims are tempted to verbally agree to sky-high amounts.
Down payment and penalty
This also applies to Annita van Elst. She was called after she had recently spoken to an electrician about a home battery. “It all made sense. We have solar panels and charge cars at home, so I was interested. But the conversation took a long time, I had grandchildren over. When I said I wanted to be called back later, I was told that I would miss out on the government deal. I should have been suspicious then.”
During the telephone conversation, a payment of 250 euros is discussed. “Later I had to sign something. I didn’t realize that I was agreeing to a completely different amount, 17,000 euros.” When she looks up the company names behind the home battery online, she discovers that things go wrong much more often. “Then I knew: this wasn’t right.”
‘People extra vulnerable due to new product’
The Central Netherlands Police sees reports of this form of scam increasing. “Because it is a relatively new product for many consumers, people are extra vulnerable,” says spokesperson Teddy Sonneveldt. “Scammers take advantage of this with smooth talk, fake deals and a lot of pressure. They often charge far too high amounts for batteries that are not worth nearly as much.”
In this video, Sonneveldt explains how to prevent home battery scams:
Sonneveldt warns: “If you are put under pressure, have to decide quickly or are suddenly charged fines for cancellation, the alarm bells should start ringing. According to the law, you always have a 14-day reflection period. Make use of that.” She also advises people never to simply enter into a contract by telephone. “And read up carefully through independent sources such as the Consumers’ Association or the Eigen Huis Association.”
Van Elst repented in time, but wants to warn others. “Think carefully before you conclude something over the telephone. Are you told that something is only possible now or is a unique government deal? Don’t fall for it.” The police call on anyone who thinks they have been a victim to always report it.