San Francisco (dpa-AFX)-The company software specialist Salesforce, who fully swung on the use of artificial intelligence, has disappointed the stock exchange with its business outlook. The stock fell on Thursday at the beginning of the trade more than seven percent. The weak development of the past few months continues. The 30 percent threshold approaches the annual loss of the Salesforce shares. Salesforce exceeded expectations of the analysts in the past quarter – sales in the current quarter of the year could be missed.
The outlook for sales in the current quarter of a year stirs up concerns about the trend topic of artificial intelligence (AI). Salesforce promised revenues between $ 10.24 and $ 10.29 billion for the current quarter, while the analyst cut was at the top of this range.
Expert Karl Keirstead from Swiss Bank UBS complained that Salesforce had not increased his forecast for the 2026 financial year for the second time in a row – despite the strong growth of the AI and data area. This suggests that the market environment for CRM software – Customer Relationship Management, i.e. software for customer relationship management – is already quite ripe, while AI investment of customers in this area is “still at a very early stage”.
Kirk Mantern from Evercore Isi does not want to overestimate the negative course reaction. The reaction to the view seems a bit exaggerated. Although he did not expect the starting signal for a bull market in this quarter, he mentioned the perspective for the subscription sales positively. Their stabilization in the second half of the year should “be good enough to ultimately steer the mood in the right direction”.
Salesforce wants to score with so-called AI agents, who can take on multi-stage tasks in customer care, for example. Salesforce, for example, demonstrated how the software can make a phone call for a department store chain, which was about exchanging a sweater bought that was too small. Company boss Marc Benioff recently said in a podcast interview that Salesforce was able to reduce 4,000 of the previously 9,000 jobs through AI automation in their own customer service. The previous course of the year was the “eight exciting months of my career”, he added.
In the past quarter, Salesforce increased sales by ten percent to $ 10.24 billion (just under EUR 8.8 billion). Analysts had expected an average of $ 10.14 billion. The bottom line was that profit rose by 32 percent to almost $ 1.89 billion
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