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Concert failure: So there is the money back at Eventim and Ticketmaster
Unfortunately, it happens every now and then: Bands cancel concerts or entire tours. Your money for flight, train trip and hotel does not get fans back in all cases – but for concert tickets. Here we explain how this works with the big providers Eventim and Ticketmaster.
Eventim
In the following we quote direct:
“To apply for the return, Please click on our page for cancellations and relocations And call yourself up to your booked event. If your event is activated for the reversal, the reversal form is offered at the event.
If this is not the case, the event is not (yet) activated for the reversal. Please note that the reversal via Eventim is only possible if the organizer has commissioned this.
If you have taken out ticket insurance and want to return your tickets in the course of this, Please click here.
I get an error message after entering my barcodes.
Did you type your barcodes correctly? Please check your input correctly.
If the error message continues to appear, you may have bought your tickets at a ticket office.
I filled out the reversal form. Are my tickets still valid?
Fanticket (sent by post):
After you have filled out our online recovery form and applied for the reversal, we need your unspoiled original starting cards. Because we can only cancel your tickets when we have received them. Until then, they will keep their validity.
Ticketdirect (for yourself printing yourself):
As soon as you have filled out our online recovery form and requested the reversal, your ticket directors have been submitted for reversal.
I sent my tickets. What happens now?
After receiving the tickets, we submit your application directly to the organizer without confirming the entrance. If you cancel successful, you will receive the refund to the payment method you specified. Please take into account that this process can claim up to 3 weeks.
If you are sending back, you can check the broadcast status at your shipping service provider. ”
Ticket
“If an event is canceled by the organizer without replacement (i.e. a replacement date for which the tickets keep your validity, you are not promised) You can return your tickets as a buyer at Ticketmaster as part of the reimbursement conditions and receive a refund in the relevant cases. Please note the exceptions below. To make it easier for you to return your tickets, please note the following information:
You can generally only return tickets where you have acquired them. If you have acquired the tickets in a ticket agency, you must also submit the tickets right there.
The reimbursement takes place exclusively to the original ticket buyer, ie the person who has acquired the tickets on our website or our call center (ticket hotline).
The reimbursement is generally carried out automatically on the payment method that was used when buying the tickets (especially credit card, PayPal, Klarna etc.). This excludes only buyers who have paid the ticket by bank transfer or using a voucher. In these cases, it is necessary for the refund that the buyer fill the reimbursement form online. The online refund form for canceled events can Call them here.
The reimbursement takes place within 60 days of the public announcement of the event by the organizer. In the case of buyers who have paid through transfer or voucher, the reimbursement takes place within 60 days of sending the reimbursement form.
Exceptions: If an application for the opening of an insolvency proceedings was made on the assets of the organizer of the canceled event or the organizer does not provide the already received card funds on Ticketmaster for payment and the card buyer, a refund is excluded. “