ItsPerfect, specialist for fashion ERP systems, introduces his own return and exchange portal. The fully integrated solution enables the efficient management of returns and commercial exchange. The real-time stock data and seamless integration into your own ERP system offer fashion brands a user-friendly and transparent return process-without any complex implementation.
Commercial exchange with real-time stock data
Return and exchange portal developed in-house uses real-time ordering and inventory data so that customers can easily select a different size or color of the same article during the return process. As soon as the return has been received, the commercial exchange is automatically activated. This system can be used for orders in the web shop and for sales via marketplaces.
Efficient returns and comprehensive transparency
The return and exchange portal can be used both with the ITSPERFEC’s own WMS and all other logistics service providers. Due to the seamless integration, brands can precisely track every step of the return process. Return reasons are visible directly in the ERP, so that you always have the right insights. In addition, the portal offers comprehensive overview for brands, with preliminary notifications, return reasons and status information at a glance. This not only increases transparency, but also provides valuable insights into return rates, size information and the optimization of product descriptions.
The receipt of returns in the warehouse directly determines the amount to be reimbursed, which promotes flexibility and efficiency – especially if a customer changes his opinion and returns more or less articles than stated in the advance notice.
Flexibility in reimbursements and gift cards
In addition to an optimized return process, the portal also offers additional financial advantages. Return costs can be automatically offset against the amount reimbursed, and brands have the option of issuing omnichannel gift cards instead of a refund. This helps to bind customers and reduce loss of sales.
Thanks to the authorization system for reimbursements integrated in ITSPERFECT, you remain control of repayments as a brand and have a complete insight into open and processed reimbursements at any time.
User -friendly and quick implementable
The return and exchange portal is now available for brands that manage your fashion processes with the fashion ERP system from ITSPERFECT. Brands that use itperfect can get started in the shortest possible time thanks to direct access to historical data – without any complicated implementation. The portal can also be easily adapted to your own corporate design, with individualized header images, colors, logos and buttons.
The return process is efficient and customer-friendly: brands can simply add the link to the return portal on the delivery note so that customers can register directly with their order number and email address and download the return label online.
More intelligent returns, a seamless exchange process and an improved customer experience with the ITSPERFECT return and exchange portal. Now available in combination with the fashion ERP software from Itsperfect.
About itsperfect
Itsperfect is the most advanced and user -friendly software solution for fashion brands. All important processes required for the operation of a fashion company are summarized in a complete ERP package. With a fully integrated B2B shop, a separate point of sale (POS) and special modules for Product Lifecycle Management (PLM), Warehouse Management (WMS), a supplier portal and sustainability management. Available around the clock over every device and with over 50 out-of-the-box integrations.
With continuous innovations, such as the recently introduced digital product pass and the new return and exchange portal, ITSPERFECT fashion brands supports to remain in a dynamic market.
To find out more or to request a demo, please contact our sales team at [email protected] or +31 85 016 0175.