“Four appointments and still no digital meter”: Karsten is one of the thousands of Flemish people who complain about ‘ghost appointments’ Fluvius. What’s going on?

Physiotherapist Karsten De Koster has already made four appointments to have a digital meter installed. But it is still not in order. He is one of the thousands of Flemish people who complain about the services of Fluvius. With the ‘ghost appointment’ as the biggest annoyance. “You will only take a day’s leave and then wait for hours for a technician who does not show up,” criticizes Flemish Member of Parliament Kris Poelaert (CD&V), who requested the figures. Why does things go so wrong and what can you do if the installer does not show up?

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