OV giant Qbuzz recently received a record fine of € 3.5 million for substandard transport in South Holland. The fact that travelers were in the cold recognizes director Annemarie Zuidberg Direct. But a concession change has simply become too complex because of Netcongestie, complicated technology, electrification and not between carriers. “We have to learn from this as a sector, we do not prove ourselves and each other.”

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