For a long time, DHL parcel carriers were required to ring the bell at every door. There have been new general terms and conditions and therefore exceptions for almost a year.
The consumer portal for parcel services “package daBefore the change was made last year, there was already a circular in which the delivery service DHL provided information about the new delivery regulations. As a result, the DHL parcel carriers no longer have to ring the doorbell in some cases.
Parcel carriers are allowed to park instead of ringing the bell
The letter concerns customers who have chosen a storage location for their deliveries at DHL. Until now, the messenger had to ring the bell before dropping off a parcel at the chosen location. With the new regulation, this is no longer necessary:
In the future, we will deliver a parcel intended for you directly to your storage location – without attempting to deliver it personally to your front door. This means that you will no longer be rung before you drop off.
To choose a storage location, you have to register on the DHL website. Only a “weather-protected, non-visible place” on your own property is suitable for the option. These include terraces, garages, garden sheds and carports. It should be noted that the messengers no longer put delivery cards in the mailbox after registration. The notification takes place exclusively by e-mail and via the online shipment tracking.
Also interesting: Don’t open any SMS with package announcements!
Even before that, DHL parcel carriers often didn’t ring
With the change to the General Terms and Conditions, DHL formalized the fact that in many cases the parcel carriers did not ring the bell anyway. The company already had its in November 2020 Terms of Business adjusted accordingly:
Larger consignments that do not fit in the house mailbox should generally be deposited at a location specified by the customer in the storage location order without attempting to be handed over personally to an authorized recipient (“without ringing”).
The regulation has been in force since July 2021. However, registered customers can set their DHL online account so that the parcel carrier should ring the bell beforehand. To do this, they must register on the DHL site and click on their name. From the menu then the option My Data & Services choose. Under package receipt then the entry storage location to open. There is the option “Before delivery, the delivery person should ring the bell” to find.