‘Cold’ blueberry alert causes bad blood among customers: ‘Lack of empathy at Albert Heijn’

Supermarket chain Albert Heijn is under fire for the way it informed customers about a dangerous batch of blueberries. Hundreds of people are expressing their anger about the lack of a clear warning or push message via the app. Experts in crisis communication mainly note cold text and a lack of empathy. AH understands the criticism and will evaluate the issue, a spokesperson said. “You can imagine that it is a madhouse at the moment.”

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