One hundred passengers claim against the GNV company and demand the reimbursement of the amounts | The shipping company has not given explanations of what happened so far
The situation for a hundred passengers of a company ferry Grandi Navi Veloci (NGV) which departed on Sunday at 11:40 p.m.s of Barcelona with destiny Majorca It has been desperate. Chaos, desperation and bewilderment is what travelers have felt when seeing that the tickets for which they had paid did not correspond to reality. Families who had reserved cabins and seats have spent the night sleeping in the corridors of the ferry, since the rooms or seats they had hired were occupied or canceled at the time of boarding. “We have paid for two rooms and we ended up spending the trip on the ground“, explains one of the affected.
Camino Cubria was going on vacation with his family to spend a week in Mallorca. They had hired a cabin for the whole family to be able to sleep during the journey and thus arrive at the island rested and be able to start their vacation with energy. The surprise came when the company sent him an email two days ago informing him that the cabin he had booked had been cancelled. Given this, they offered him the possibility of cancel the trip or change the cabin for four seats. “When I received the mail I was worried, but since they offered to exchange it for some seats, I decided to accept. The surprise was when they told us upon arrival that they also all the seats were reserved and what what they could offer us were cafeteria chairs& rdquor ;, explains the affected. To her surprise they were many affected people who were in the same situation “we were many families who were left without a cabin and ended up making the trip in cafeteria chairs or on the floor & rdquor ;, he adds.
Given the situation, Cubria is clear that this mistake by the company, which still don’t know what caused itis going to claim it, since the price she paid for a quadruple cabin for the whole family added up to a total of €826while the type of ticket with which they traveled at the end – free passenger ticket without a seat – for the same people adds a total of 320 euros. “We, like so many other travelers, are going to claim the refund of the difference in the amount paid, that is, the 500 euros difference. It has already happened to us and we have already had a bad experience, but at least it doesn’t happen to anyone elses & rdquor ;, comments the woman.
David Suc, another of those affected, explains that this was the second time he had traveled with this company. This man, who lives in Palma, says that in the trip to Barcelona everything went wellas planned, but that the Coming home has been a horror. “I chose NGV to travel because the prices were cheaper than other companies like Trasmediterránea or Balearia. In total I paid 191 euros for the three seats to end up sleeping on the floor & rdquor ;. When Suc entered the ship he found himself in a chaotic situation. The seats that he had reserved had been assigned to other people and in the end he had to sleeping with her two young children on the floor. “When I saw the situation and realized that no one from the company or the crew did anything I decided to take a place on the floor so that at least the children would be in an area as ‘comfortable’ as possible & rdquor ;, he explains.
No response from the company
According to those affected, the company has not yet provided explanations about what happened last night in the port of Barcelona. There are many rumors about what could have happened. Some of the options that those affected are considering is that there ‘overbooked‘, that is, that more tickets were sold than expected, or that the company made a change of ship at the last moment and that the substitute ship had a lower capacity than that planned for the journey. In any case, the company has not yet given explanations to those affected, who still do not know the reason for the problem. “Some received an email saying that the boat had been changed and for this reason the ticket they had could be exchanged for another type of seat, but we do not have more information. We have called many people several times on the phone of Customer Support and the only thing that jumps us is a answering machine that redirects us to the web and tells us to make the claim from there. In addition, we ask Complaint forms on the ferry itself and they told us they didn’t havethat they had run out & rdquor ;, explains Cubria.
This newspaper has tried to contact the GNV company but has not been able to speak with it to find out the reason for this incident.