The NMBS leaves X/Twitter. For travelers this causes mixed reactions: after all, the platform was the place where their questions were answered quickly. And there are questions and frustrations, especially now that there are more train strikes. Where can the angry or impatient person go? “There is also customer service and a chatbot.” We went to test it.
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NMBS leaves X: “How should travelers get a quick answer to their questions? What about all the frustrations about strikes? The chatbot then?”
Bytaketonews
Mar 20, 2025