Some people, due to ignorance or error, often confuse the customs dispatcher with the customs, which is the public employee in charge of controlling the containers in the port or of verifying the luggage of the travelers who arrive from the outside, as in the case of Ezeiza or any other international airport.
The customs and customs dispatcher work in the same area, but each one has autonomy in their work and performs different functions.
Customs dispatcher provides services and their performance can be evaluated by both the company for which it works and by the client itself, depending on the intangible resources it offers to meet the assigned tasks.
What are some of the resources with which I can measure the service of my customs dispatcher? The quality of the service depends on several factors, it may be like the knowledge acquired and those that will continue to acquire in the future. It also greatly influences the technology that you use, such as computer systems that allow you to remain informed in real time about each operation. In addition, personalized attention and treatment received are key elements. A dispatcher who remains updated and aware of the normative changes of the government, added to its agility and commitment in the responses, significant improvement the quality of the service.
Another important point is sincerity, that is, the ‘truth at all times’. Customs dispatcher must be transparent when communicating what was done well and what does not, in order to look for answers and solutions to doubts or possible deviations. It is essential that the information is not hidden, regardless of whether the results were the product of their management or external factors.
To add value to the contracted service, it is essential that you have the experience or goodwill to solve doubts and offer agile answers to what you do not know. The good reputation and prestige of the professional are key elements to choose your service, without resorting to a ‘mouth to mouth’ recommendation.
Today, thanks to the Internet and social networks, it is possible to meet professionals with only a few clicks and review their references. Personally, I always recommend hiring a customs dispatcher that has the support of the Customs Dispatcher Center, a centenary institution that groups more than 3,500 members throughout the country.
As for the economic part of the service, it does not constitute a problem or limitation for this note. The cost is just a detail in the hiring process. The really complex and relevant lies in finding the specialized knowledge (Know-How) that your company needs.
Agustin Paez Romairone
Partner No. 6851 Customs Dispatcher of the Argentine Republic
[email protected]
By CEDOC
