More than a thousand passengers were affected by the malfunction in the baggage system at Eindhoven Airport this weekend. Flights that were unable to leave on Saturday evening departed in the course of Sunday. The problem with the baggage system has been resolved since 7 a.m. Sunday morning. A spokesperson for the airport said.
On Saturday there were already hundreds of people who had to wait a long time in arriving planes because of the malfunction. Many departing flights were delayed and passengers were stranded at the airport. Travelers complained about the long waiting times and lack of information. The malfunction in the baggage handling system also caused a lot of inconvenience on Sunday.
Terminal open at night
“Four flights were canceled on Saturday due to the outage and three flights were postponed to Sunday. There are about a thousand people who did not leave on time, who went back home or were accommodated in hotels,” says Judith de Roy of Eindhoven Airport. . Some people spent the night at the airport. “Normally the terminal is closed at night, but we kept it open last night and dozens of people stayed there,” said De Roy.
There were a lot of people on social media with complaints about the way they were helped during the outage. “They leave people to their own devices,” Shirina wrote. She wanted to go to Rome with her family on Saturday, but had to wait eight hours. “Nobody from Ryanair, no crisis management, but Eindhoven Airport also has nothing extra to eat, no hotel and if you wanted, everything was full.” According to De Roy, it is the task of the airlines to arrange reception for their passengers.
“The malfunction was caused by a computer error in the baggage system and unfortunately that has happened more often,” says the spokeswoman. “The flights will no longer be affected by the disruption in the coming days.” According to Judith de Roy, the long lines that stood in front of the airport on Sunday afternoon are part of the normal crowds. “It’s just really busy.”
Passengers exiting the terminal on Sunday say they found their bags in the baggage claim and that everything seems to be going back to normal.
ALSO READ: Travelers angry at Eindhoven Airport: ‘They leave people to their own devices’
ALSO READ Eindhoven Airport malfunction resolved, flights will be overtaken on Saturday