There can be several reasons to cancel Netflix. Sometimes you just want to pause your subscription for a moment, sometimes you might switch completely to another streaming service. No matter why you are always fed up, we explain what you should consider when canceling Netflix.
Alongside Amazon Prime Video, Netflix is the most popular streaming service in Germany. But the prices for the monthly subscription have risen again and again in recent years. In order to save money, it may make sense to pause the subscription for a few months. After all, there is no minimum contract period with Netflix. However, some subscribers may even want to completely delete their user account with the global streaming market leader because they no longer use the service at all. Canceling Netflix is definitely not difficult. TECHBOOK explains exactly how this works in practice.
Cancel current monthly subscription
An account deletion is only possible with Netflix if there is no longer an active subscription. The monthly subscription must therefore have expired independently of the package booked. In order to avoid an automatic renewal, the termination takes place after logging in in the Account Settings and Cancel Membership area. You can also find the option under www.netflix.com/CancelPlan.
It is important to adhere to the specified notice period, otherwise the membership will be extended by a further month in the originally booked package. Important to know: There are cases in which the cancellation button is not displayed in the user account. This is the case, for example, if the monthly fee is collected via a billing partner. Examples include in-app purchases via the Google Play Store.
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Delete account after termination
Netflix does not allow direct deletion of your own user account, this will remain in place for a specified period of time so that reactivation is possible without registering again. However, according to Netflix, inactive accounts will be completely deleted ten months after membership termination. If this should happen earlier, a cancellation email is required. If the account is ultimately completely deleted, this also applies to all profiles stored in the account and content that has already been viewed. Netflix will also not give any suitable recommendations based on content you have already seen if you register again later.
Canceled your Netflix subscription and want to delete your account at the same time? Then proceed as follows:
- Go to the Internet address www.netflix.com/cancelplan and then log into your Netflix user account with the registered email address and the password you chose during registration.
- Note the deadline specified in the cancellation confirmation. The account can be deleted on this date at the earliest.
- Write an email to [email protected] and ask for the early deletion of your user account. Important: You must send the email from the email address associated with your Netflix account.
- If your account is closed, you should receive a confirmation email from Netflix.
data storage
As part of its terms of use, Netflix refers to the storage of certain data for legal reasons even after the account has been deleted. This is done, among other things, to prevent fraud, for accounting purposes and to enforce the terms of use. The information provided includes a device identifier, the email address associated with the account, and an encrypted hash of payment details. Of course, Netflix must comply with German data protection laws in this regard.
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