BNP Paribas Fortis – the largest bank in the country – wants to make its operations more efficient and will replace a thousand new and existing jobs with AI and digitalization over the next three years. Which banking tasks will be performed by artificial intelligence from now on? How do you notice this as a customer, and is this the definitive end of the bank branch? CEO Michael Anseeuw makes no bones about it: “We will have to respond quickly to the ‘Dr. Google’ phenomenon in the banking sector.”
ttn-3

