“Is this a new revenue model aimed at the traveler?” Luc and Ria suddenly have to pay 326 euros extra for a trip to Zimbabwe due to ‘fuel surcharge’

“Let us do the math: if an aircraft has 200 passengers and a fuel surcharge of 163 euros is charged per person, the airline has more than 32,000 euros in additional income per flight. That seems like a lot to me, doesn’t it?” says Luc Bauters from Waregem, who called in the help of HLN consumer expert Safia Yachou. Can an airline simply impose a price increase on a trip that has already been purchased? “The legislative basis on which it relies is certainly very thin.”

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