“It is best to always have cash on you”: experts respond after chaos at supermarkets due to breakdown at Wordline

Due to a technical error during maintenance at payment processor Worldline, electronic payment transactions were largely at a standstill throughout Belgium this afternoon. The breakdown lasted exactly 45 minutes, but the impact was enormous. “It was chaos in the supermarket,” was heard from Ternat to Ghent. But how can one player paralyze the entire Belgian payment system? And how dependent are we on Worldline? HLN consumer expert Safia Yachou and Lieven Cloots, payment advisor at Unizo, answer eight pressing questions.

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