It’s snowing. All train passengers complain. Personally, after being sent from here to here via the app and via NS staff on the platforms, I have come to the halfway point. My ticket back home is ready and I get in.

Just when I think nothing can go wrong anymore, the driver’s voice sounds: “Unfortunately we don’t have a conductor and we can’t drive without a conductor. I’ve called a few times, but they don’t answer.”

Miriam Killian

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