Odido states on social media channel X, which is looked at compensation for customers who have been suffering from network problems for more than twelve hours. More about this will be known next week, according to the provider.
Odido malfunction seems to be remedied, maintenance of data centers the culprit: ‘No reason for compensation’
On Friday, thousands of reports were received on interference site Allestoringen.nl from people who had problems with mobile calling, texting and using the internet. Those problems were caused by maintenance work on data centers, where certain updates were not implemented correctly. “Due to the after effects of these problems, in the Gouda region from 9:20, temporarily, certain antenna locations were not available this morning,” says a spokesperson. According to him, the connection was not completely broken because other masts were working in the neighborhood.
Odido says he has around seven million mobile customers.
“The fourth major malfunction in such a short time,” a user complains on the Odido forum. “Unfortunately for me reason to switch.”