Amazon management assumes that software with artificial intelligence will reduce the number of employees in offices of the world’s largest online retailer.
“We will need fewer people who do today’s jobs-and more people for other types of work,” wrote Amazon boss Andy Jassy in an email to the workforce. It is difficult to predict how the employees: in the end will develop in the end. But “for the next few years” it can be expected to have fewer office workers because of AI efficiency gains.
Amazon has around 1.5 million employees worldwide, according to previous information, around 350,000 office workers are in various functions. The “Wall Street Journal” wrote that the group does not expect other major waves of termination for the next future, but rather expects that jobs that would not be released would not occupy again. However, layoffs are also not excluded, it was said, citing informed people.
Future with independent AI agent: inside
Amazon mainly relies on so-called AI agents: inside, software that can perform tasks independently. For example, these agents could summarize information from the web and data sources, write software, translate language, and automate many tasks that cost time, wrote Jassy. “Agent: The inside will be team members that we contact in various phases of our work.” He called on the employees whenever possible to experiment with AI.
It has been discussed for years about how strong artificial intelligence will change the labor market. Finally, for example, the online trade service provider Shopify announced that teams when asked for additional employees: Inside, first to prove that AI cannot perform the tasks. And the makers of the Duolingo language learning app want to gradually replace external employees with artificial intelligence.